Technology Training and Support Specialist (Emergency Response Africa)

Job Category: Data engineering
Job Type: Contract
Job Location: Nigeria

Job Summary:
As a Tech Trainer, your role will be to equip Emergency Response Africa’s First Responders, ambulance,
and hospital partners with the skills, knowledge, and know-how they need to use our technology to
exceptional emergency medical services. The Technology Training and Support Specialist plays a critical
role in ensuring the effective use of technology within our organization. This role is responsible for
designing and delivering training programs to help partners and project team understand and utilize our
software applications, systems, and tools. Additionally, the specialist will provide ongoing technical
support and troubleshooting assistance to end-users.

Key Responsibilities:
 Create training materials, including user guides, tutorials, and multimedia presentations.
 Conduct in-person and virtual training sessions for Project team, Hospital Partners, Ambulance
Drivers and selected stakeholders.
 Customize training sessions to cater to different skill levels and learning styles.
 Monitor and evaluate trainee performance and adjust training methods as needed.
 Provide timely and effective technical support to end-users via various channels (e.g., email, phone,
 Troubleshoot hardware and software issues, escalating complex problems to the appropriate tech
team members.
 Document support interactions and resolutions for knowledge sharing.
 Maintain up-to-date documentation of software applications, systems, and troubleshooting
 Contribute to the development of a knowledge base for self-service resources.
 Implement hands-on technical training and onboarding programs for first responder network,
ambulance and hospital partners
 Provide ongoing learning opportunities and support using various mediums (e.g., live sessions,
online learning).
 Partner with Clinical Lead to track KPIs to measure training effectiveness.
 Scheduling, coordinating and delivering hands-on training sessions with appropriate trainers and
trainees, and constantly improving our program and resources
 Maintaining accurate and detailed training records, and ensuring training associated with the
responsibilities of each position are up to date

 Bachelor’s degree in Information Technology, Computer Science, or a related field.
 Proven experience in training delivery and technical support.
 Proficiency in a wide range of software applications and systems.
 Strong problem-solving and troubleshooting skills.
 Excellent communication and interpersonal abilities.
 Ability to work independently and collaboratively in a fast-paced environment.
 Very comfortable using technology – mobile devices, mobile apps and desktop/web applications
 Strong written and verbal communication skills
 Attention to detail
 Willingness to learn and ability to learn fast
 Certifications in relevant technologies (e.g., Microsoft Certified Trainer, CompTIA A+).
 Experience with learning management systems (LMS) and e-learning platforms.
 Familiarity with project management tools and methodologies.

Application Process:
Interested candidates should submit their resume, cover letter, and any additional required documents
to on or before October 27, 2023.

Apply for this position

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